Rip Packs & Boxes: Transparency Standard

1. Who we are and what this Standard covers

Version 1.1. Effective: October 25, 2026. Last updated: October 25, 2026.

RipNova is a collectibles app from VelaVia LLC ("VelaVia", "we", "us"), 2108 N St Ste N, Sacramento, CA 95816, USA. Contact: contact@velavia.io. Website: https://velavia.io/ripnova/.

Members use RipNova to track what they collect, including trading cards, graded slabs, watches, sneakers, comics, games and toys. They can see estimated values, set price alerts, build binders and wishlists, trade with other members, and open packs and boxes.

RipNova for Android is a direct download from the "Download for Android" button on https://velavia.io/ripnova/, and it is installed outside Google Play. A Google Play listing and an iPhone app are planned. Install RipNova only from velavia.io.

This Rip Packs & Boxes: Transparency Standard (the "Standard") explains how RipNova's two products with randomly selected items work:

• Packs contain trading cards: Pokémon (in RipNova's own pack designs, such as Spark, Comet, Flare, Orbit, Nova, Chase, Pulse, Grail, Prism, Eclipse and Cosmos), Magic: The Gathering and Yu-Gi-Oh!.
• Boxes contain other collectibles: watch, sneaker, comic, game and toy boxes.

The Shop. Nova Credits are sold in the in-app Shop and paid for by card (through Stripe), PayPal or Venmo. To buy, you need a verified account: signed in with email or Google, with a mobile number confirmed by a text code. RipNova doesn't pay out money: Nova Credits, play credits and sell-backs can't be cashed out or withdrawn.

Unless a section says otherwise, everything in this Standard applies equally to packs and boxes.

What this Standard is. It is our public commitment about how packs and boxes work, and it sets the minimum protections that every pack and box meets. It is not by itself an offer to sell anything. Each purchase is governed by the RipNova Terms (/ripnova/terms/) and by the rules shown in the app before you open (the "Official Rules"). We will not offer a pack or box that falls below this Standard unless we first change it under Section 20.

Related documents. Terms (/ripnova/terms/), Privacy Policy (/ripnova/privacy/), Disclaimers (/ripnova/disclaimers/), Community & Trading Guidelines (/ripnova/guidelines/). This Standard is published at /ripnova/rip-standard/.

2. Words we use

• Collectible means a physical collectible item, such as a trading card, a graded slab, a watch, a pair of sneakers, a comic, a game or a toy.
• Play credits are free credits (for example the Welcome and Daily credits, or "Get play credits"). They cost nothing, have no cash value, and can't be withdrawn, sold, sent to anyone or exchanged. Play-credit pulls never ship.
• Nova Credits are credits bought in the in-app Shop. 100 Nova Credits = $1. Some packages and a first purchase come with free bonus Nova Credits, which are promotional and have no cash value. Packs priced $2 and under can be opened with free credits only.
• Tier means a label that groups the items in a pack or box so their chances can be shown. Tiers are ranked from highest to lowest.
• Pack and tier names (such as Spark, Nova, Chase, Pulse, Grail and Prism) are RipNova labels only. They are not grades, ratings or promises of value.
• Odds table means the published list of a pack's or box's tiers and the chance of each. Each table carries a version code.
• Pull means the specific Collectible you receive from a pack or box you opened.
• Locked value means the value shown for your pull when you opened it.
• Sell-back means our optional offer, shown in the app, to take back a pull in exchange for credits (Section 9).

3. Who can buy: adults 18+, only where permitted

• Age. You must be 18 or older, or the age of majority where you live if that is higher, to use RipNova and to open packs or boxes.
• Permitted locations only. Packs and boxes are offered only where permitted by law. We may limit, change or stop offering them in any location at any time. We ship to US addresses only.
• Verification. You confirm your age in the app. Buying Nova Credits needs a verified account (Section 1). We may ask for proof of age or identity at any time, and we may pause purchases or shipping until we have it.
• No location tricks. Using a VPN, proxy or location spoofing to get around these limits is prohibited, and we may cancel purchases made that way. If we cancel a purchase, we return what you paid. We never keep both your payment and the item.
• One account per person. People in sanctioned or embargoed places, or on government restricted-party lists, may not buy Nova Credits or open packs or boxes with them.
• No staff purchases. VelaVia employees and contractors, and members of their households, may not buy Nova Credits for packs or boxes.
• Not for children. RipNova is not directed to children. We do not market packs or boxes to anyone under 18, and we do not advertise them on platforms or in content aimed at children. If we learn that an account belongs to someone under the required age, we close it and delete its data, except where the law requires us to keep it.
• App stores. When RipNova is distributed through Google Play or Apple's App Store, packs and boxes will be offered in those versions only where the store's policies permit.

4. What every pack and box shows before you open

Before you open any pack or box, the app shows:

• the price, in play credits or Nova Credits;
• where to find its odds table: every tier, in ranked order, with the chance of each tier and its value range;
• the item you receive and its value, at the moment of the pull; and
• the age limit that applies.

Every pack's and box's odds table is listed in the app under Settings › Odds & how packs work. Check it before you open. We don't publish odds tables on this website; the app is where the current tables are.

The odds you see are the odds used. Every member sees the same odds for the same pack or box. Odds never vary by member, spending history, account age, time of day or streak.

5. Every pull is a real item we acquire and ship

• A real, specific item. Every pull is one identified product (for example a card's name, set, number, condition or grade; a product's brand, model and reference), at its market value. It is never points, tokens, a digital stand-in or a fractional share.
• How we fulfil it. When you ask us to ship a kept Nova Credit pull, we acquire that exact item (from the maker, a retailer or a marketplace) and ship it to your address. Cards come to us first so we can inspect them. Boxed retail products may ship directly from the maker or retailer.
• Price lock. The value shown at your pull is the value we honour, even if the market price changes before we acquire the item.
• If the item can't be found. If the exact item is unavailable (for example discontinued, or out of stock everywhere at a fair price), we tell you and you choose: an equal-or-better item that we name, or a full return of the Nova Credits the pull cost, with any shipping fee you paid refunded. We never substitute without your choice.
• Product photos. Listings show product photos of the item model, not photos of the specific unit you will receive. The item you receive is new, or for cards in the listed condition or grade.
• Play-credit pulls. A play-credit pull is a collection entry only. It is never shipped and has no cash value.

How items are identified. Each pull identifies its item:

• Cards: name, set, card number and, where it applies, printing or variant. Raw cards show their condition. Graded slabs show the grading company and the grade.
• Watches: brand, model and reference number.
• Sneakers: brand, model, colorway and, where it applies, size.
• Comics: title, issue number, publisher and variant; graded comics show the grading company and the grade.
• Games and toys: brand, product name and edition or platform.

6. Inspection and authenticity

• Cards are inspected. Cards we acquire for shipping come to us first. We check them against the pull (and graded slabs against their certification numbers) before they ship.
• Boxed retail. Watches, sneakers, comics, games and toys are acquired new from the maker, an authorized retailer or a marketplace. We buy from sources we judge reliable, and the remedy in Section 13 applies to every item.
• Standards on request. You can ask how we check any category at contact@velavia.io.

Authentication is an opinion. Grades on slabs and graded comics are the grading company's opinion. RipNova does not grade items. No checking process is perfect, which is why every shipped pull is backed by the remedy in Section 13.

7. At least one item in every pack and box

• Every pack and box gives at least one real Collectible.
• No pack or box is ever empty, gives a "try again" result, or gives only points or other non-item results.

8. Fixed, versioned odds

• Fixed tables. Each pack's and box's odds come from its published table, which carries a version code. The odds don't change as other members open packs.
• When a table changes. When we change a table, its version changes. If it changes between your view and your confirmation, your pull is refused with nothing charged, and you see the new odds.
• On record. Every pull records the version of the table it was drawn under.
• How outcomes are decided. Each outcome is decided by a secure random number generator using the table in force when you confirmed.
• No inside influence. Our systems are designed so that no one at VelaVia can choose an outcome or know it before it is decided. The odds never depend on an account's history, spend or streaks.
• Reveal animations are for show. Animations have no effect on the outcome, and you can skip them. We do not use "near miss" effects.

9. After your pull: keep, sell back or ship

Each pull is recorded in your account with what you paid, the locked value and the odds version. You then choose what happens next:

• Keep it. The pull appears in your RipNova collection. A kept Nova Credit pull can be shipped later.
• Sell it back. Selling back is optional.
  • A play-credit pull sells back for 100% of its shown value, in play credits.
  • A Nova Credit pull sells back within 24 hours of the open, for 90% of its locked value, in Nova Credits.
  A sell-back is paid in credits, not cash. A sell-back is an offer, not a statement of an item's value. There is no cash sell-back.
• Ship it (Nova Credit pulls only). We acquire the item and ship it (Section 5). Most orders ship within 7 days; some take up to 3 weeks depending on location and availability. You get a tracking number when it ships. If we can't ship within 30 days of your shipping request, we'll tell you, and you can cancel for a full return of the pull's Nova Credits and a refund of the shipping fee.

Shipping fees. The fee is quoted before you confirm and depends on the item type: postage by shipping class (raw card, graded slab, graded comic, small, medium or large box, or oversize), plus $1.99 handling, plus insurance once the value reaches $100 (1% of the value, $1 minimum), plus Signature Confirmation from $750. There is no free shipping. A quote holds for 30 minutes. The fee is paid by card, PayPal or Venmo.

Where we ship. US addresses only (the 50 states and DC). PO boxes are shipped by USPS. We don't ship to APO, FPO or DPO addresses or to US territories. Items under $100 ship by USPS Ground Advantage; $100 and up ship by Priority Mail, insured. Outer packaging is plain.

10. Values are estimates, not appraisals or promises

• Where values come from. Values are estimates based on market data. Prices can be wrong, delayed or out of date, and one listing may cover more than one printing or variant. See the Disclaimers (/ripnova/disclaimers/).
• Estimates are not appraisals. They are not professional appraisals, insurance valuations or offers to buy. A sell-back is a separate offer with its own terms.
• You may receive an item worth less than you paid. Many pulls may be worth less than the price of the pack or box. Open only if you would be content with a lower-tier item.
• Not an investment. Packs and boxes are a way to get collectibles. They are not an investment, and we never promise a profit or that any item will hold or increase in value.

11. Spending controls

These tools cover Nova Credit purchases and are on from the start:

• Spend limits. Every member starts with limits on purchases: $250 in any 24 hours and $1,000 in any 30 days, and $250 in a new buyer's first 7 days. A lower limit takes effect at once. A raise takes effect 24 hours after you ask. Checkout stops once you reach a limit.
• Breaks. Pause buying for 24 hours, 7 days or 30 days.
• Stop buying. Stop buying for 6 months, 1 year or permanently.
• Support links. Find links to independent support resources for people concerned about their spending.

We do not offer spend-based VIP tiers, missions or streaks that reward opening packs or boxes, offers tied to past spending, or countdown pressure on purchases.

12. How we talk about packs and boxes

• No game-of-chance or profit language. We describe packs and boxes as a way to get real collectibles. We never describe a pull as a reward for luck, never present odds or values as a reason to buy, and never describe packs or boxes as an investment or a way to make money.
• Notable pulls in context. When we show a notable pull, we do not present it as typical.
• Disclosed promotions. Sponsored or creator openings are clearly disclosed. Promoters get the same odds as everyone else.
• Honest photos. Listings use product photos of the item model (Section 5). Photos used only to illustrate a category on our website or in ads are not a promise of any pull.
• Brands. We name a brand only to identify an item, and we do not use any brand or logo in a way that suggests endorsement (Section 19). Pack art and pack names are RipNova's own.
• Sweepstakes and giveaways. We do not run sweepstakes, contests, giveaways or raffles connected to packs or boxes unless we first publish Official Rules for that promotion. Apple and Google are not sponsors of any such promotion.
• Adults only. We do not market packs or boxes to anyone under 18 (Section 3).

13. Mismatches, authenticity problems and refunds

• Your remedy. If a shipped pull does not match its pull record, including its stated condition or grade, or turns out not to be authentic, you choose either the correct item, where we can provide it, or a full return of the Nova Credits the pull cost, with the shipping fee refunded. This remedy is in addition to any rights you have under law.
• How to report. Email contact@velavia.io with "Rip Standard" in the subject line. Report as soon as you can, with photos, if an item does not match or arrives damaged. For a high-value item, photograph the package before you open it, where you can.
• Timing. Please report a problem within 14 days of delivery. We still review later reports, and where the law gives you more time, you have it.
• Refunds and chargebacks void bonus credits. If a Nova Credit purchase is refunded or charged back, the bonus credits that came with it (package bonus and first-purchase bonus) are void. Unspent bonus credits are removed. Bonus credits already spent become credits owed, paid first from your next purchased credits or sell-backs. A pull opened with that bonus can't ship until the owed credits are paid. A refund doesn't freeze your account; a chargeback (a lost dispute) freezes your Shop account, and parcels for a frozen or disputed account are held.

14. Staying safe, and conduct we prohibit

Buy only in RipNova. Nova Credits, packs and boxes are sold only in the RipNova app. Install RipNova only from velavia.io (the "Download for Android" button on https://velavia.io/ripnova/) or, once available, our official app store listing. We never send app files as email attachments. If anyone offers to sell you packs, boxes, credits or a share of an item outside the app, or asks you to pay in RipNova's name, it is not us. Do not pay, and report it to contact@velavia.io.

Prohibited conduct. In addition to the conduct prohibited by the Terms and the Community & Trading Guidelines (/ripnova/guidelines/), you may not:

• get around age or location limits, or use more than one account;
• run your own random packs, boxes, breaks, giveaways, raffles or contests on RipNova;
• sell, send or exchange play credits, or trade RipNova-tagged pulls to other members;
• misrepresent a pull, its odds, its condition or its value, or present someone else's pull as your own;
• use bots, scripts or exploits to buy, open or track packs or boxes, or try to predict or influence outcomes; or
• make fraudulent chargebacks or use a payment method you are not authorized to use.

We may cancel purchases, or suspend or close accounts, for prohibited conduct (Section 17).

15. Records and your pull history

• Your pull history. For each pack or box, your history records the date and time, the price paid, the item received, its locked value and the odds version.
• Shipping records. For each shipped pull, we keep the order, the shipping fee, the parcel and its tracking number.
• Retention. Nova Credit purchase, pull and shipping records are kept as financial records, as the Privacy Policy explains, including after an account is deleted (unlinked from the account).

16. Your data

The Privacy Policy (/ripnova/privacy/) explains how we handle your data. For packs and boxes, that includes:

• purchase records and pull history;
• shipping addresses and delivery records;
• your spending-limit and break settings; and
• the verified-account details buying needs: your sign-in and a keyed hash of your confirmed mobile number (never the number itself).

17. Legal terms that apply

• The Terms govern. The RipNova Terms (/ripnova/terms/) govern your use of RipNova, including packs and boxes. You agree to them by accepting them in the app. For RipNova, they control over the general VelaVia Terms.
• Order of precedence. If this Standard conflicts with the Terms, the Terms control, except that they will not be applied to lower a commitment in this Standard. The Official Rules for a pack or box control for it, but they never fall below this Standard.
• Warranty disclaimers. Except for the commitments in this Standard and the Official Rules, and to the extent the law allows, RipNova is provided "as is" and "as available", as the Terms explain. Value estimates are not warranties of value, but the remedy in Section 13 always applies.
• Limitation of liability. To the extent the law allows, the Terms limit VelaVia's liability. Those limits do not reduce the remedy in Section 13 or any right that cannot be limited by law.
• Indemnity. If you break the Terms or this Standard, you agree to cover the resulting claims and losses as the Terms explain, to the extent the law allows.
• Arbitration and class-action waiver. The Terms include an agreement to resolve disputes, including disputes about packs, boxes and this Standard, by individual arbitration instead of in court, and a waiver of class actions. It applies only once you have accepted the Terms in the app. Downloading or installing the app does not by itself bind you to arbitration. You can opt out within 30 days after you accept the Terms, as the Terms explain.
• Suspension and termination. We may cancel purchases, or suspend or close accounts, for breaking the Terms, this Standard or the Guidelines, or where the law requires. We may also pause, change or stop offering any pack or box in any location. If we stop offering packs or boxes, kept Nova Credit pulls can still be shipped or handled as the Terms explain, except while a chargeback, a fraud investigation or a legal requirement is unresolved. We will give at least 30 days' notice before we stop offering packs and boxes.
• Intellectual property. RipNova, the app, our website, pack designs and odds tables are owned by VelaVia or its licensors. The Terms explain what you may and may not do with them.
• Your rights. Nothing in this Standard limits any right you have under law. If you open a pack or box, you are entitled to the odds table and the item shown at your pull.

18. Questions and complaints

• Contact us. Email contact@velavia.io with "Rip Standard" in the subject line, or write to VelaVia LLC, 2108 N St Ste N, Sacramento, CA 95816, USA. Use these channels for questions, complaints, mismatch reports, and reports of anyone selling packs, boxes, credits or app files in RipNova's name.
• Response times. We aim to acknowledge your message within 5 business days and to respond in full within 30 days.
• Government agencies. Nothing in this Standard prevents you from contacting a government agency, such as your state attorney general or consumer protection agency. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call (800) 952-5210.
• Honest reviews. Nothing in our terms restricts your right to publish honest reviews of RipNova or VelaVia anywhere. Reviews of other members that you post in the app are subject to the Community & Trading Guidelines (/ripnova/guidelines/).

19. Trademarks and non-affiliation

• Pokémon. RipNova is not affiliated with, endorsed, sponsored or approved by Nintendo, The Pokémon Company, Creatures or GAME FREAK. Pokémon and card names are trademarks of their respective owners. RipNova's pack designs and names are its own.
• Magic: The Gathering and Yu-Gi-Oh!. RipNova is not affiliated with, endorsed or sponsored by Wizards of the Coast or Konami. Their marks belong to them and appear only to identify cards.
• Branded goods. Brands of watches, sneakers, comics, games, toys and other goods appear only to identify specific items. RipNova is not affiliated with, endorsed or sponsored by the brand owners, and their trademarks belong to them.
• Others. RipNova and VelaVia LLC are not affiliated with, sponsored or endorsed by any grading company, marketplace or service referred to on our site or in the app, unless we expressly say so. Other marks belong to their owners and appear only to identify products.

20. Changes to this Standard

• Dates. Each version shows its effective date and last-updated date at /ripnova/rip-standard/.
• Minor changes. Corrections and clarifications that are not material take effect when posted.
• Material changes. Material changes take effect no sooner than 30 days after we post a notice on this page and notify members in the app, unless the law requires a change to take effect sooner. Any change that lowers a commitment in this Standard is a material change.
• Past purchases. Changes never apply to pulls already made. A changed odds table applies only to pulls confirmed under its new version (Section 8).
• If you disagree. You can stop using RipNova and delete your account in the app (Account › Settings › Delete account) or by emailing contact@velavia.io. Before you delete, use your Nova Credits and request shipping of any kept pulls. If your account still has purchased Nova Credits or unshipped Nova Credit pulls, email us first and we'll help. Deleting ends access to anything left on the account.